FAQ

How long will my order take to ship?

The current processing time for all orders is 1 - 2 weeks from the date we receive the order. Please contact us before purchasing if you need an item sooner or want a more accurate processing time. We are happy to discuss this with you!

Do you ship internationally?

Yes! We do ship our products internationally. The shipping cost is calculated on destination and weight. You can find out up to date shipping costs before you purchase, just send us an email!

Do you do custom orders?

Yes we are happy to discuss any custom orders you may want with you. This includes things such as a change of colour on a product you see on our website, fonts etc. 

If you see a product you like and want to personalise this then we are happy to do so if this is possible. Please contact us before purchasing to discuss any alterations.

Terms and Conditions/ Policies

Processing and Shipping

The time required to process and ship each product varies. The current processing time for all orders is 1 - 2 weeks. For details on individual products processing time please contact us and we are happy to discuss this with you. 

The time from your order being dispatched to arriving at its location is not under the control of J's Handmade Designs, but the control of your chosen delivery method. Delivery estimates are given based on information that is provided to us by the carrier.

 

J's Handmade Designs is not responsible for any customs or import taxes that may occur. Further to this any delays that might be caused by customs is not down to J's Handmade Designs. It is the buyers responsibility for any charges that may occur.

 

Returns and Exchanges

 J's Handmade Designs will gladly accept any returns and exchanges excluding the type of products listed below. Contact is required within 14 days of delivery with the items returned to J's Handmade Designs within 30 days of delivery.  Buyers are responsible for paying return postage unless the item is faulty. If you wish to cancel your order with J's Handmade Designs you must do so within 2 days of purchasing.

Please note J's Handmade Designs does not accept any exchanges of products under any circumstances. If you have any problems with an order don't hesitate to contact J's Handmade Designs. 

The following items can not be returned or exchanged under no circumstances. Due to the nature of these products J's Handmade Designs does not accept refunds or exchanges on personalised or custom orders.  If any personalised or custom orders arrive damaged or defective J's Handmade Designs will launch an investigation with the buyer to resolve this issue in a timely manner. 

J's handmade designs are not responsible for any spelling mistakes or errors that occur when the buyer is purchasing a personalised or custom order. Please do ensure you check all spellings before purchasing one of these products. 

Buyers are responsible for any return shipping costs. The items returned must be returned in there original condition. The buyer is responsible for any loss in value if the item is not returned as sold.

Privacy Policy /GDPR

Here at J's Handmade Designs we are committed to gaining and keeping the trust of our buyers. That's why we wish to be completely transparent on the information we are collecting and what happens with your personal data. We have a zero tolerance policy on sharing your information with anyone outside of J's Handmade Designs. 

Upon purchasing a product with J's Handmade Designs through our website, as part of the process we collect personal information such as your name, address and email address. This information provided to J's Handmade Designs will be used for this purpose only.

J's Handmade Designs collects this information to allow us to ship your purchased products to you. Your email address is collected to allow us to send email confirmations and dispatch notices. If you use the contact form on the J's Handmade Designs website we will use the email address provided to get back to you but for no other purposes. 

J's Handmade Designs website  is created and hosted on www.wix.com platform. Using Wix as an online platform allows us to create a website and share our products to sell with you the buyer.  Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

J's Handmade Designs will only contact you with any details or issues regarding your order with the information you have provided. As stated above when using the contact form we will only use the contact details you provide to us to get back to you. 

Non of your personal information will be stored online or on paper outside of the databases of wix.com. 

 

J's Handmade Design uses a third party app called Google Analytics. Google Analytics mainly uses first-party cookies to report on visitor (aka. user) interactions on Google Analytics customers’ websites. Users may disable cookies or delete any individual cookie. 

In addition, Google Analytics supports an optional browser add-on that - once installed and enabled - disables measurement by Google Analytics for any site a user visits. Note that this add-on only disables Google Analytics measurement.

Where a site or app uses Google Analytics for Apps or the Google Analytics for Firebase SDKs, Google Analytics collects an app-instance identifier — a randomly generated number that identifies a unique installation of an App. Whenever a user resets their Advertising Identifier (Advertising ID on Android, and ID for Advertisers on iOS), the app-instance identifier is also reset.

Where sites or apps have implemented Google Analytics with other Google Advertising products, like Google Ads, additional advertising identifiers may be collected. Users can opt-out of this feature and manage their settings for this cookie using the Ads Settings

Google Analytics also collects Internet Protocol (IP) addresses to provide and protect the security of the service, and to give website owners a sense of which country, state, or city in the world their users come from (also known as "IP geolocation"). Google Analytics provides a method to mask IPs that are collected (detailed below) but note that website owners have access to their users’ IP addresses even if the website owners do not use Google Analytics.

If you do not wish for us to process any of your data after purchasing do contact us on jshandmadedesigns@gmail.com and we ensure you are removed from the database of the shop.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at jshandmadedesigns@gmail.com

J'S HANDMADE DESIGNS

United Kingdom

©2018 BY J'S HANDMADE DESIGNS. PROUDLY CREATED WITH WIX.COM